RetiraKit is an independent service
RetiraKit is not part of any race's official organization. We are a private service that acts as your authorized representative at kit pickup, following the official rules set by each organizer.
Is RetiraKit authorized by the race organizer?
Understand the relationship between RetiraKit and race organizers, and how authorization works.
How authorization works
When you hire RetiraKit, you sign a digital authorization that allows our team to pick up your kit on your behalf. This authorization includes your personal documents, which the organizer verifies the same way they would verify you in person.
Do organizers accept RetiraKit?
Most organizers allow third-party pickup with proper authorization and documents — which is exactly what RetiraKit provides. We've successfully picked up kits at dozens of races in São Paulo. In the rare case an organizer refuses, we notify you immediately.
Legal basis
Third-party pickup is a legal and standard practice in Brazil. Organizers must accept properly authorized representatives. If an organizer's policy changes, we'll inform you as soon as we know.
Frequently asked questions
- Does RetiraKit have an official partnership with race organizers?
Not necessarily. RetiraKit operates independently. We follow each organizer's rules and present the required documents on your behalf.
- What if the organizer doesn't accept third-party pickup?
If this situation arises, we'll contact you immediately. You'll receive a full refund if we cannot pick up the kit.