Order created
As soon as your request is confirmed, your tracking link is ready.
You receive a unique link with your order details and next steps.
Real-time tracking
One unique link to follow your entire order
With RetiraKit, tracking brings together the most important information about your order in one place: payment, kit pickup at the event, and final delivery.
Order created Payment confirmed Kit picked up at event Kit delivered to you
How status evolves on your link
Each step updates as your race operation progresses.
Payment confirmed
When your PIX payment clears, the status updates automatically on your tracking link.
If you haven't paid yet, the same link shows the payment instructions.
Kit pickup at event
Our team updates the status when they start and finish collecting your kit from the event.
If any document is missing, you'll be notified directly in the flow.
Delivery to you
On race day, you follow the meeting point or the progress of your address delivery.
The final status confirms when your kit has been successfully delivered.
When our team is at the venue, tracking may show a location link and a photo of the meeting point.
You find the team quickly and collect your kit at the agreed spot.
For home, hotel or workplace delivery, tracking shows real-time status and the estimated delivery window.
You receive a notification when the kit is on its way.
Useful links
Use the shortcuts below to start your order or get help.