My kit was not available — what happens

Find out what RetiraKit does if your kit is not available at the official pickup location.

Why a kit might not be available

The organizer ran out of kits for your category.
Your registration was not confirmed in the organizer's system.
A required document was missing or rejected by the organizer.
The organizer changed pickup rules after your order was placed.

What RetiraKit does

We contact you immediately on WhatsApp when we encounter a problem. We do everything possible to resolve it on the spot — talking to the organizer, finding a solution, or escalating. You're never left without an answer.

If the kit cannot be picked up

If it's impossible to pick up your kit due to factors outside our control (organizer issue, missing registration), you'll receive a full refund. We'll document the situation and keep you informed throughout.

Frequently asked questions

Will I be charged even if the kit isn't available?
No. If we are unable to pick up your kit through no fault of yours, you receive a full refund.
What if my documents were the issue?
If a missing or incorrect document prevents pickup, we'll try to contact you for a correction. If it can't be resolved in time, a partial or full refund may apply depending on the circumstances.

Updated on 2/22/2026