We monitor organizer updates
RetiraKit actively monitors official communications from organizers (website, email, social media). When a change is announced, we update our information and notify affected customers on WhatsApp.
The organizer changed the pickup date or location — what now
Find out what RetiraKit does when a race organizer changes pickup rules, dates, or locations.
What happens to your order
If the date or location changes, we adjust your order automatically when possible. If the change creates a conflict (e.g., the new date is outside our operating range), we'll contact you to decide together.
Race cancellations
If a race is canceled by the organizer, you'll receive a full refund automatically. No need to request it.
Race postponements
If a race is postponed, your order typically carries over to the new date. We'll confirm this with you via WhatsApp. If you can't make the new date, you can request a cancellation and refund.
Frequently asked questions
- Will I be charged if the race is canceled?
No. If the race is officially canceled by the organizer, you receive a full refund.
- What if the organizer changes the document requirements?
We'll notify you and, if possible, collect the updated documents before pickup. If the change happens on pickup day, we'll do our best to resolve it on site.